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How To Fix The Black Screen Problem In Windows 10

How To Fix The Black Screen Problem In Windows 10

Black Screen Problem In Windows 10. Have you encountered a black screen problem in Windows 10 and don’t know what to do with it? Just carefully follow our detailed instructions.

Fix black screen issues when connecting to Windows 10
Check all your connections
Try to wake the device
Disconnect unnecessary devices
Fix a black screen issue with desktop access in Windows 10
Restart the Windows Explorer process
Remove the task and restart explorer.exe
Fix black screen in safe mode in Windows 10
Gaining access to advanced startup using the three failed download method
Access advanced startup using bootable media
Boot the computer in safe mode
Disable services in the background
Stop the RunOnce process
Reinstalling or rolling back graphics drivers
Disabling Windows 10 Quick Launch
High contrast off
Removing updates that caused the problem
Remove third-party antivirus
Create a new account
Fix black screen when installing Windows 10 or service pack
Instead of a thousand words…

This is not to say that the problem of black screen is manifested en masse in most users of Windows 10, but it still exists. The most interesting thing is that often we do not know the reasons why it arose. However, you will not receive an error code or any message indicating where to start troubleshooting. That is, a problem has arisen, and you won’t know where to look for the cause and, most importantly, how to solve it.

Immediately, I note that there are several reasons that cause a black screen on computers with Windows 10 on board. The problem may arise due to the graphics drivers of your device, or rather, their incorrect updating. Do not forget about the problem associated with the incorrect connection of the video adapter and the monitor display itself. Also, a similar phenomenon can be encountered after a major update of the operating system itself. In such cases, often there are problems with device compatibility, as corny manufacturers do not have time to release their update. But the strangest thing is that this problem may appear unexpectedly, just like that, at any time.

I will say more, sometimes the issue with the black screen is much worse than the well-known BSoD problem, that is, the blue screen of death. The fact is that with BSoD, you’ll at least have a reason announced on the screen and for each case there is a specific error code. But there is nothing here – just a black screen on which the mouse cursor moves, even the sound of starting the system may be, but there is no image.

Therefore, for each of the reasons there is a way to solve it. It all depends on at what stage the problem arose, whether you have access to the desktop and the mouse cursor, or if you are still stuck at the very start of the system, that is, a black screen appeared even before entering the account. I will disappoint you, but alas, there is no one universal way to solve this problem.

In any case, when Windows 10 displays a black screen and does not display an error message, the only way to identify and fix the problem is to methodically troubleshoot.

If this problem occurs, then the following instructions may help resolve it. I note that there are two different scenarios that we are going to talk about. The first is when a black screen appears even before logging in. Another scenario is fundamentally different from the first, since you cannot even enter the computer, but you will see a black screen. In other words, when you either have the mouse cursor available at boot time or not. I will try to help you in the article and give some tips on how to deal with this problem. These will be clear instructions that must be followed to resolve the black screen issue on your Windows 10 PC.
Fix black screen issues when connecting to Windows 10

This case is probably the most difficult and incomprehensible to fix. After all, we do not know exactly what could be the reason and where to look for a solution. Therefore, here you just need to try everything, and suddenly the problem will be found.
Check all your connections

The simplest, I would say, commonplace reason for a black screen to appear may be the incorrect connection of your monitor to the system unit. In this case, of course, you do not get access to your account, and the mouse cursor does not run on the monitor screen. Try to fix this problem.

Sometimes it seems that everything is connected correctly, all contacts are connected, but there is still a problem. First of all, check whether both ends of the signal cable are connected correctly between the monitor and the PC system unit. The fact is that improper connection leads to the fact that your monitor will not receive power. Therefore, it is important that the correct input is used for the connection. A laptop is more difficult in this regard: you have to open it and check it like that. Better let the experts do it.

black screen of death windows 10 with cursor

black screen of death windows 10 with cursor

You need to try all four options until the right one turns on. You will navigate the menu using the up and down keys, and select using the same P or Enter key. Perhaps the problem will be solved, and you will get access to the desktop and the account of your device.
Disconnect unnecessary devices

Quite often, we connect various peripheral devices to our computer. These are printers , headphones , USB flash drives , memory cards , external drives and much more . Very often, they become the reason that leads to a black tap in Windows 10. I even remember that when installing Windows 10 May 2019 Update, a black screen suddenly appeared and the update was interrupted if you used a USB flash drive.

windows black screen with cursor after login

windows black screen with cursor after login


What to do in this case? No, I do not urge you to stop connecting peripherals to your device. Not at all. You just need to make sure which device interferes with its operation. To do this, reboot your laptop or desktop PC, disconnect all peripheral devices. Now connect each of them in turn. The one that causes the problem should no longer be used. You can try to fix it or replace it with a new one.
Fix a black screen issue with desktop access in Black Screen Problem In Windows 10

Now let’s move on to correcting the causes of the appearance of the black screen when we have access to the mouse cursor and the Windows 10 desktop. Moreover, the black screen can appear periodically, creating discomfort during work, cause negative emotions and the desire to do something bad to your laptop. Take a deep breath, and try to solve this problem.
Restart the Windows Explorer process

In Windows OS, there have always been and are many processes and services that make the system work. We do not even suspect most of them. How they work and why, doesn’t concern us either. But sometimes some of them fail, starting to create problems and require attention. There are also those that affect the operation of device monitors and may become a problem of the appearance of a black screen that we are considering. Among them is a process called Windows Explorer. As you may have guessed, first of all, it affects the operation of Explorer in Windows 10. But sometimes, when you try to use Explorer itself or open some file, a black screen suddenly appears. It will disappear almost immediately, but the problem can manifest itself again. Therefore, we need to make a few simple settings so that the problem disappears.

Open Task Manager. There are several ways to do this. You can right-click on the screen and select the desired item in the pop-up list, or you can use the keyboard by typing the combination Ctrl + Shift + Esc. You can also register the name of the Task Manager by clicking on the Search button to the right of the Start button
If you have not looked here yet, then click on the Details option . You will immediately see several tabs.

We need to open the Processes tab.
We find the Explorer process in the drop-down list (sometimes it is also called Windows Explorer)
Right-click on it and select the Restart option.

We’ll have to wait a little while the process is over. After that, we get access to the Desktop, Explorer and the necessary files. That is, this reason for the appearance of a black screen will be solved.
Remove the task and restart explorer.exe

But sometimes it happens that restarting the above process does not help, then you need to stop and restart the explorer.exe process. It also relates to Explorer, but rather, the process of downloading files is subordinate to it. But it’s worth a try and deal with it. In other words, we will now complete the process, and then start it again. Sometimes this method is a kind of impetus that corrects the error.

Again, open the Device Manager in the ways listed above. Although in Windows 10 there is another one – using the keyboard shortcuts Ctrl + Alt + Delete
Do not forget to click Details if you minimized the Task Manager or for the first time in it
We find in the Processes tab the option we need Explorer
We click on it with the right mouse button and click “Remove task”
Next, in the upper left corner we find the File button and click on it
Select the option “Launch a new task”

In the window that appears, register the command explorer.exe.

Click OK and wait a couple of seconds

The Windows Explorer process was first completed, and then we restarted it.
Fix black screen in safe mode in Windows 10

Safe mode is sometimes almost the only way to somehow solve the problem. With it, they often get rid of viruses and trojans, restart programs and services. In our case, safe mode can also help in solving the problem of the appearance of a black screen in Windows 10. Rather, with it we will gain access to the desktop. This will make it possible to find out the cause and try to solve it if the problem was at the software level. Of course, a big disappointment for many users is that in Windows 10 they removed the usual way to enter safe mode using the F8 key after rebooting the device. I will not say that now it is very difficult to implement, but will have to try.

First of all, we need to access the advanced launch in order to fix the problem. I’ll tell you how to easily open this access.
Gaining access to advanced startup using the three failed download method

Users are more experienced, sure, know what the “method of three failed downloads” is. Although it is quite simple, it can frighten you with its unpredictability. Its essence is that with the help of simple actions we get an unexpected result. Now I will tell you about it in detail.

Turn on your computer
As soon as the famous blue Windows logo appears, press the power button of the laptop or PC. This will interrupt the system boot itself.

my computer turns on but the screen is black

my computer turns on but the screen is black

You need to do this trick 3 times

Thus, you make the system automatically open the advanced launch options. It would seem that everything is corny simple and easy. I agree with this opinion, but there is one caveat that is still worth mentioning. Such an interruption in system loading will adversely affect the operation of your hard drive over time. Therefore, try not to abuse the “method of three failed downloads.”
Access advanced startup using bootable media

This method is the most interesting, but requires certain knowledge. You will have to practically complete the installation of Windows 10, but only partially. If you have installed the system on your device at least once, then it will be much easier for you. For other users, I would recommend reading an article with step-by-step instructions on our website .

You must boot the system from bootable media. To do this, you first need to create it using the Media Creation Tool. Then enter the BIOS (these will be different buttons from the F-series and for each manufacturer their own), where in the Boot section, prioritize exactly your bootable USB flash drive. Only in this way will you be able to start the Windows installation process
After the page appears with a choice of language, region and keyboard layout, you should click Next


black screen windows 10 with cursor

black screen windows 10 with cursor

You will see the Windows logo with the Install option . But we need to click on the “Restore computer” link . You will see her in the lower left corner

After that, get the same access to the advanced launch. It is with its help that we will be able to start the device in safe mode, thereby trying to fix the black screen problems encountered in Windows 10.
Boot the computer in safe mode

And still try to restart the system in safe mode. To do this, you need to follow a few simple steps, gaining access to the advanced launch:

We find the section “Troubleshooting”
We find the item “Advanced Options”
Left-click on the option “Boot Options”

The system will warn you that you must reboot the device in order to gain access to additional parameters. By the way, among them will be our Safe Mode
Therefore, of course, click on the Reload button and wait a while

You will see the Boot Options. There are three options for safe mode. But we are interested in point 5 – “Enable safe mode with loading network drivers”, so we press the F5 key

Now we have access to the system itself and can fix problems and fix problems. Here, you also have to sweat, as the reason may lie both in incorrectly working graphics drivers, and in an incorrectly downloaded and installed update, or a problem in the system settings themselves. We will talk about all this further.
Disable services in the background

Windows 10 is a complex mechanism that involves many services, processes, and programs. All this is interconnected, debugged, tuned, but sometimes there are failures in this mechanism. Some of them may cause a black screen. This is the problem we are talking about today. What to do in this case? No matter how trite it sounds – look for the cause, find the service or process that failed.

Sometimes this method is also called “clean” system boot. That is, only those services that we allow work. In its work, this method is very similar to safe mode, so everything that can be done in safe mode should be done in this case.

Using a “clean” boot, we will start Windows 10 with a minimal set of driver services and programs. Thus, we will try to find out which of them is problematic and causes a black screen.

We should first get into the System Configuration settings. To do this, you will have to perform several simple manipulations.

Click the Start button
We open the Run section where we enter msconfig. Before us will open the application “System Configuration” (System Confoguration). You can also write msconfig in the Search field and select this application

black screen windows

Open the Services section


  • Check the box below “Do not display Windows services”
  • Now click on the “Disable All” on the right


  • Click the Apply button.
  • Next, go to the “Startup” section
  • Click on the link “Open Task Manager”
  • Before us will immediately open the section “Startup”
  • We will have to disable all programs and applications by clicking on them and clicking the Disable button . Moreover, for each program separately
  1. Close Task Manager
  2. We return to the System Configuration, where we click on the OK button
  3. And at the last stage we reboot the device and gain patience

It is possible that the problem itself will not disappear, but at least we will know which program is causing it. This will allow us to work in the right direction. But sometimes it is the closure of programs running in the background that causes a black screen to appear in Windows 10, so it’s worth a try.

It is also worth doing all of the above, with each service and program separately, each time restarting the computer. Yes, it will take plenty of time, but it’s worth it. Sometimes a problem is on the surface, you just need to know where to look for it.

Stop the RunOnce process

Another controversial process that causes a lot of controversy. It is worth noting that this process is ambiguously interpreted by different experts and companies. The fact is that some of them consider it almost a virus that interferes with the system. I’ll tell you right away – this is nonsense. This process helps the system run various commands. But sometimes in his work, failures also occur that can lead to some malfunctions, one of which is the appearance of a black screen. Therefore, you can still try to disconnect and see if this solves our problem. This is pretty simple. If this process is to blame for the problem of the appearance of a black screen, then it will hang running in the Task Manager. Therefore:

  1. Go to the Task Manager
  2. Go to the Processes section.
  3. Find the RunOnce process and click on it.
  4. At the bottom, click on the button Remove task, thereby stopping the process
  5. But you should also go to the Services section
  6. We find this process here. Right click on it
  7. In the pop-up menu, select Stop
  8. Reboot computer

Now the Black Screen Problem In Windows 10 will definitely be solved. Do not try to correct or delete this process through the Registry. This can lead to malfunctions of the system itself.

Reinstalling or rolling back graphics drivers

Almost the main reason for the appearance of a black screen in Windows 10 is the incorrect operation of graphic drivers. And sometimes even two, if your device also has a discrete graphics card. Failures can be caused by improper installation of these drivers or interruption of this installation. In other words, the video adapter failed, so we should fix the error.

Also, the graphics driver may be damaged when the update is released. Of course, it will not work correctly, which will lead to crashes and problems, including a black screen on your device.

But any problem can be solved if you know where to look for it. You can fix the graphics driver by reinstalling it or rolling back to a previous version. Sometimes ordinary users do not really like such procedures, afraid of accidentally deleting or reinstalling something. But there is nothing to fear.

In order to reinstall the graphics driver in safe mode, you must first remove it. I am sure that most of you are now surprised. Windows 10 is so designed that after a reboot, it will still tighten the graphics driver, even if you completely removed it. That is, we just need to remove the device so that then Black Screen Problem In Windows 10 itself installs the correct graphics driver. To do this, you need to follow a few simple steps to find this graphics driver.

  1. In the search field, write Device Manager.

You can also right-click on the Start button and in the drop-down list find Device Manager.


  • Open Device Manager
  • Find and open the item Video adapters. Here you can see the one you have or still have a discrete graphics card
  • Right-click on it and find the item Delete device
    1. Click OK
    2. And we reboot the laptop or desktop computer

    It is important to understand that with this action you are helping Windows 10 remove the faulty one and look for a new graphics driver. In addition, you can try and just update the driver. True, sometimes there are some nuances. Often, the system cannot automatically find the new graphics driver itself when updating. You will have to search for it on the manufacturer’s website yourself. And this is the time and nerves spent. Choosing an already installed driver is unlikely to solve the Black Screen Problem In Windows 10 , because it was it that worked incorrectly. And removal most often allows you to tighten exactly the new release of the graphics driver.

    Also, inexperienced users should not panic if the screen of a laptop or monitor behaves somehow strangely, blinking, changing the image, accompanying all this with incomprehensible sounds. Your task is to be patient and wait.

    After rebooting, the system will install a new graphics driver, which will save you, hopefully, from the appearance of a Black Screen Problem In Windows 10 .

    Also, do not forget that sometimes the release of a new driver, especially for video adapters from NVIDIA, is often accompanied by malfunctions. It happens that something didn’t work that way, it didn’t work out that way. And you understand that this was not the case before and the update of the graphics driver is to blame. You can solve this problem by rolling back to the previous version of the graphics driver. Again, we need to go some way and spend some time. But, perhaps, such a decision will be saving for us in the fight against the black screen. We will work all in the same place, in the Device Manager.

    1. Open Manager devices
    2. Open Video Adapters and find the one we need
    3. Right-click on it and select Properties. You can also just double-click the left button on it and immediately go to the right place
    4. Select the item Driver
    5. We find the option Roll back. If it is inactive for you, then there is no way to perform this procedure, so just close everything




  1. If the process has started, the system will prompt you to choose the reason why you want to roll back the graphics driver
  2. After selecting the rollback reason item, click Yes.
  3. It remains only to restart your computer for the changes to take effect

Now the system will roll back to the previous correctly working version of the graphics driver. Perhaps this will also solve your Black Screen Problem In Windows 10 .

If you couldn’t roll back to the previous version of the driver, but are sure that it works correctly, then you can download it and install it manually from the manufacturer’s website. Often, however, such a procedure takes a lot of time and does not solve the problem.

Disabling Windows 10 Quick Launch

I already wrote above that the Windows operating system is a complex mechanism that works in automatic mode, is pretty debugged and productive, but sometimes it also crashes.

There are times when the cause of a black screen on devices with Windows 10 may be a quick start to the system Black Screen Problem In Windows 10 . The quick start function itself helps ensure that the system starts all processes and services as quickly as possible and is immediately ready for use. In other words, the quick start function already automatically works on our laptop. For us users, this is very good. But there are malfunctions with this function. The reasons may also be different. Therefore, it’s still worth trying to disable the quick launch function and, perhaps, this is exactly the action that will solve the problem with the black screen.

  1. In the Search field next to the Start button, specify the Control Panel
  2. Open Control Panel
  3. Select the System and Security section .
  4. Where do we go to Power Supply
  5. On the left we find and click on the option Power button action
  6. Open the link Change settings that are currently unavailable
  7. Uncheck Enable quick launch (recommended)
    1. Confirm your action by clicking the Save Changes button.
    2. Reboot computer

    Perhaps the problem with the appearance of a black screen will be solved.

    High contrast off

    The high contrast function is mainly intended for people with special needs, especially for those who have vision problems. Therefore, there are a small number of users who use these settings. But, it turns out that they can cause a Black Screen Problem In Windows 10 .

    Solving the problem is quite simple. We need to disable the use of high contrast in Windows 10. To do this:

    1. Click the Start button , go to Settings
    2. Open the Accessibility section.
    3. Find High Contrast
    4. On the right we put the toggle switch. Turn on the high contrast mode to the Open position.

Now it remains only to restart the computer and wait for the changes. Sometimes you need to click the toggle switch. That is, enable and then disable this mode. This can also help solve your problem.

Removing updates that caused the problem

Just a couple of days ago, a wave of indignation swept across the Web from users who were faced with the problem of a black screen. It appeared just after installing the next cumulative update. Microsoft immediately recommended that those who encountered this problem remove the update and wait for the fix Black Screen Problem In Windows 10 . But how to remove the update downloaded and installed on your computer? As usual, it’s easy and simple if you know where to look. Now let’s try to figure it out.

  1. First, open the Control Panel
  2. Go to the Programs section and click on the Delete programs link .
  3. On the left we find View installed updates
  4. We will see a list of all previously installed service packs. Find the one we need and right click on it
    1. The Delete item appears. Just what we did all this for
    2. It remains only to reboot the device for the changes to take effect

    Perhaps now the Black Screen Problem In Windows 10 will be solved.

    Remove third-party antivirus

    Unfortunately, modern security software, or simply various anti-virus programs or utilities, can themselves become a problem for the system. They are trying in every possible way to sort out the functions of the system, supposedly giving the user more options. Sometimes they even interfere with her work. But our users stubbornly think that the more antiviruses and utilities will be on their device, the better. But this is not at all true, although today it is not about that. So, a third-party antivirus solution can also affect the operation of video adapters and cause a black screen. Therefore, it is still worth trying to remove it. Typically, these procedures are quite lengthy, but may be life-saving for you. For this:

    1. We need to get to the Control Panel again
    2. In the Programs section , click on Uninstall programs
    3. Find an antivirus or antivirus utility
    4. Right click on it.
      1. Click Delete

      I am sure that in doing so, the antivirus will viciously warn you that without it the system simply won’t survive, everything will bend and viruses will eat all your files, but you don’t pay attention. Be patient while the removal process is in progress. Then reboot your device.

      If the cause of the black screen was security software, then the problem will definitely be solved.

      Create a new account

      Perhaps this option will seem to some to be trite simple, but sometimes it works. Having created a new account, you enter the system not only under a new name, but often practically into a system that is not loaded with all kinds of junk. Sometimes this solves some problems, including those with a Black Screen Problem In Windows 10. There are two ways to create a new account: through Settings in the Accounts section. Add a new user using the Family and other users option, or through the command line. I will talk about the second method, since in this case you can’t open the parameters. So, to create a new account, we will use the command line.

      1. To open it, right-click Start Black Screen Problem and select Command Prompt (Administrator). For some, such as mine, this is Windows PowerShell (administrator). It’s okay, they have almost identical functions and capabilities
      2. We need to enter the following net user tempuser / add command , then press Enter
      3. Then in the previous command we replace “tempuser” with the name with which you want to log in. For example on localadmin
        1. That is, we, for example, need to enter the net user localadmin / add command
        2. After which we restart the computer and next time we will enter the system from it

        If you entered the computer under a new account and the problem was resolved, then this was the Black Screen Problem In Windows 10 . Delete the old account and calmly use the device.

        Of course, it’s worth trying to roll back to the previous version of Windows or use the system recovery method. But in this case, it is better to install the system from scratch and not be tormented by all these methods. A complete reinstall of the system, of course, can lead to data loss, but did you manage to make backups of Windows 10 ?

        Fix black screen when installing Windows 10 or service pack

        But not everything is so rosy sometimes when installing Windows 10 itself or a major update, as the latest Windows 10 May 2019 Update . Sometimes users observe a black screen, which also leads to a freeze of the device. In other words, nothing works for you: the mouse cursor does not respond, the keyboard does not work. What to do in such cases?

        First of all, you should calm down, do not panic and try to find out what’s what. Sometimes the freezing process can stretch for 5-6 hours. The reason for this may be that you have older hardware or too much downloads. Therefore, you just have to endure and wait. Try not to turn off the computer, keep an eye on your Internet connection. The problem can be solved in a few hours.

        If after a while nothing still happens, your computer is working, but the screen is still black and nothing starts, then you should already act. First of all, the laptop or desktop computer must be turned off. To do this, hold down the power button for a couple of seconds and wait until it finally turns off. You will understand this by the ceased fan noise and extinct indicators. Also unplug the cord from the outlet, that is, completely unplug the device. It is recommended that you even remove the battery from the laptop, if possible.

        You should also disable all peripheral devices, even the keyboard and mouse. If possible, disable wireless adapters or Bluetooth adapters. That is, all that is possible, but not the display Black Screen Problem In Windows 10 .

        Then, after a couple of minutes, connect the battery if you removed it, and also connect the power cable, but do not turn on the device itself yet. I’m not talking about peripherals, plug them in when the problem is solved. Let the device remain on the network for 5 to 15 minutes, after which you can turn it on.

        If the error was still not so critical and not related to other problems, then the update should resume and then successfully complete. If the screen lights up and you get to the desktop, then the problem was in the update itself. Now you can safely work with the device, connect the necessary peripheral devices, etc.

        But it happens that nothing has been fixed, the screen is still black, no updates have resumed. In this case, you should contact the specialists in the service center to help solve this problem.

        Instead of a thousand words…

        The problem of the appearance of a Black Screen Problem In Windows 10 is not as critical as the same “blue screen of death”, but it is there and brings troubles and inconveniences. In my article, I listed almost all possible options for fixing this problem, but maybe I missed something. I would be glad if in the comments you share your experience of correcting it.

        And remember, it depends on you how your device works. After all, it is you who must replace the problems and fix them. Then your favorite laptop will please you with its work for a long time.

author-Orbit Brain
Orbit Brain
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