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Air France, KLM Prospects Warned of Loyalty Program Account Hacking

By Ionut Arghire on January 09, 2023

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Franco-Dutch airline firm Air France-KLM has began informing Flying Blue prospects of an information breach involving their consumer accounts.

Air France-KLM was shaped in 2004, following the merger between Air France and KLM. Flying Blue is their loyalty program, additionally utilized by Aircalin, Kenya Airways, TAROM, and Transavia.

Final week, the airline group began notifying Flying Blue prospects of suspicious exercise on their accounts, saying that a few of their private data might need been compromised in the course of the incident.

“Our safety operations groups have detected suspicious habits by an unauthorized entity in relation to your account. Now we have instantly carried out corrective motion to forestall additional publicity of your knowledge,” the notification reads.

Probably compromised knowledge contains names, cellphone numbers, electronic mail addresses, Flying Blue numbers and degree, miles stability, and final transaction.

In accordance with Air France-KLM, no bank card knowledge or cost data was uncovered in the course of the incident.

The airline firm informed the impacted prospects that it has locked them out of their accounts and instructed them to reset their passwords. The notifications instruct customers to go to the Air France/KLM web sites to reset their passwords.

Responding to a buyer inquiry on Twitter, KLM’s help workforce confirmed the incident.

“I’ve checked this for you and relaxation assured that the assault was blocked in time and no miles had been charged. I do nevertheless invite you to alter your Flying Blue-password by way of the Flying Blue-website,” a KLM worker stated.

It’s unclear if hackers penetrated the corporate’s techniques or if the client accounts had been accessed because of credential stuffing assaults, which aren’t unusual today.

SecurityWeek has emailed KLM for an official assertion on the incident and can replace this text as quickly as a reply arrives.

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